Privacy
Welcome to ChatMetrix, your all-in-one AI generation platform offering a wide range of services including text, image, video, code, voiceovers, transcription, custom chatbot creation, and social media management. Your privacy is of utmost importance to us, and this Privacy Policy outlines how we collect, use, disclose, and safeguard your information. By using our services, you agree to the terms outlined herein.
1. Information We Collect
1.1 Personal Information
To provide you with our services, we collect personal information such as your name, email address, during the registration. Payment details are required during subscription process (but such details are handled by third party payment processors).
1.2 Usage Data
We collect information about how you use our platform, including your interactions with AI-generated content, chatbot configurations, and social media management activities.
1.3 Device Information
We gather data about the devices you use to access ChatMetrix, including IP addresses, browser types, and operating systems, to enhance user experience and security.
2. How We Use Your Information
2.1 Service Provision
We use your personal information to deliver our services, manage your account, and process transactions.
2.2 Improvement and Development
Usage and device data help us improve our platform, develop new features, and customise user experiences.
2.3 Communication
We may use your contact information to send you updates, newsletters, and promotional materials related to ChatMetrix. You can opt-out of these communications at any time.
3. Sharing Your Information
3.1 Third-Party Service Providers
We may share your information with trusted third-party service providers who assist us in delivering our services, such as payment processors and cloud hosting services.
3.2 Legal Compliance
We may disclose your information if required by law or in response to valid requests by public authorities.
3.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that business transaction.
4. Data Security
4.1 Security Measures
We implement robust security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction.
4.2 Data Retention
We retain your information only as long as necessary for the purposes outlined in this Privacy Policy and in accordance with legal obligations.
5. Your Rights
5.1 Access and Correction
You have the right to access and update your personal information at any time through your account settings.
5.2 Deletion
You may request the deletion of your personal information, subject to certain legal obligations.
5.3 Opt-out
You can opt-out of receiving marketing communications by following the unsubscribe instructions included in such communications.
6. Cookies and Tracking Technologies
6.1 Use of Cookies
We use cookies and similar tracking technologies to enhance user experience, analyse usage patterns, and deliver personalised content.
6.2 Managing Cookies
You can manage your cookie preferences through your browser settings, but this may affect the functionality of our services.
7. International Data Transfers
7.1 Data Transfer
Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws.
8. Children's Privacy
8.1 Age Restriction
ChatMetrix is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16.
9. Changes to This Privacy Policy
9.1 Updates
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and, where appropriate, notifying you via email.
10. Contact Us
10.1 Inquiries
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at [email protected].
By using ChatMetrix, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.